We currently only offer standard parcel service through Australia Post for standard products and a Road Express service for Bulky items through carefully screened courier service.
We are looking to add alternative delivery options shortly including In Store Pickup.
Shipping for standard products
Shipping for standard products is a flat $10 per order. Whether you order 1 or 10, the total shipment cost of standard products on one order for delivery anywhere in Australia will be $10 total.
Standard products are shipped via Australia Post. All products are required to be signed for at the delivery destination. If no-one is there, Australia Post will not leave products unattended- they will leave a card for you to take for collection at the nearest post office.
To track the parcel, you can go to the Australia Post website and track the item by the tracking number sent to you.
Please note that tracking only currently starts when the products gets to your local post office.
Delivery times vary around Australia. Orders will be dispatched within 2 - 3 business days* from Sportsmart here in Melbourne. For expected delivery times, please check Australia Posts delivery schedule.
If you have any queries regard the delivery of standard products please contact our online customer service team on (03) 9091 5024 or via email at firstname.lastname@example.org
*During busy promotional and sale periods dispatch may be delayed due to an increased volume of orders. Expected dispatch during these periods is 3 – 5 business days.
Shipping for bulky products
Bulky products are shipped using 3rd party courier services around Australia. Due to the large nature of the products, the cost of delivery of these items varies based upon the type of product and your delivery areas. We unfortunately cannot offer Bulky goods delivery all around Australia at this stage.
The Bulky goods delivery service you receive is a standard curbside delivery by one person. Due to OHS regulations, you may be required to assist the driver in unloading the item and the delivery service does not include delivery in to your house. If you require delivery into your house or upstairs- please contact our online customer service us to see if this is an option in your area. Please note- As this is not a standard service it may take us a little bit of time to get back to you to confirm that this is possible.
Bulky products are big. Please note the dimensions of the product to verify that the product can fit through all doorways and spaces it is required to before purchasing it. If you are unsure about the product dimensions please contact us. It is your responsibility to check this.
Please let us know if there will be any problem in accessing your property by road. Steep, narrow, low clearance or anything else that makes it difficult for a large heavy vehicle to get to your property.
We will do our best to work around poor access if advised. Please note that if special arrangements are required this may delay delivery estimates and extra charges may apply. We will contact you prior to shipping to authorise these charges.
Standard delivery is Monday - Friday during regular business hours. We are unable to specify delivery times or days however we will work with the courier to make delivery time as convenient as possible. If you are not home during delivery, the courier service will leave a card to contact them to arrange another delivery. If you miss the subsequent delivery, extra charges may apply. If you would like the courier service to leave the product at your house unattended, contact our customer service to complete an AUTHORITY TO LEAVE form.
If the item is damaged, short delivered or the carton is damaged, you must note this on the delivery note the courier ask you to sign and delete Delivered in Good Condition. A signature without this is your acceptance that you received everything in good condition. You must contact us within 2 business days if the delivery is short or damaged so we can rectify this for you.
Purchasing multiple items
For standard products, you are charged a flat $10 per delivery.
For bulky products, you are charged a specified shipping rate for each item.
If you order a bulky AND a standard product, you will be charged $10 for the standard product + the bulky shipping rate for that item.